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SECURITY CENTER
 
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FAQ

 
Before installation
01.   Does the F-Secure PC Protection work with other antivirus or firewall products installed on my computer?
    No. You cannot have two antivirus products from different vendors installed on your computer. The F-Secure PC Protection automatically detects and removes your old antivirus and firewall products during the installation. You can also manually remove any other antivirus or firewall products before installing the product.
 
02.   Are two antivirus programs better than one?
    No. It is best to have one good antivirus program. An antivirus program needs to open a file to scan it for malware. If another antivirus program is trying to open the same file at the same time, it has to wait for the file to become free. This may cause problems. For example, programs may not start correctly, or the whole system crashes.
 
03.   Is the F-Secure PC Protection compatible with Windows XP SP2 or SP3 Security Center and the internal firewall of the operating system?
    Yes, it is compatible. However, you cannot use two software firewalls on the same computer simultaneously. When you install the product, the internal firewall of Windows XP is automatically turned off.
 
04.   Which operating systems does the F-Secure PC Protection support?
    The product supports the following operating systems: Win 2000, Windows XP and Windows Vista (32-bit and 64-bit). However, the product does not support the server versions of the operating systems mentioned above, or Windows XP 64-bit.
 
05.   How do I know if my computer has a 32-bit or a 64-bit version of Windows XP?
   

There are several ways to find out the version of your Windows XP:

  1. Open My Computer to check system properties:
    1. Click Start > My Computer.
    2. Right-click with your mouse and select Properties. The System Properties window opens.
    3. Click the General tab and check the first line under Computer:
      • In 64-bit XP, Itanium or Itanium 2 is shown.
      • In 32-bit XP, some other value is shown.
  2. Open the Winmsd.exe tool to check the system type or processor:
    1. ClickStart > Run.
    2. Type winmsd.exe in the Open field, and click OK.
    3. Do either of the following:
      • Locate System Type in the right pane under Item. Check the value:
        • In 64-bit XP, the value is Itanium-based system.
        • In 32-bit XP, the value is X86-based PC.
      • Locate Processor in the right pane under Item. Check the value:
        • In 64-bit XP, the value starts with ia64.
        • In 32-bit XP, the value starts with x86.
  3. Use the Diagnostic Utility tool to check the version:
    1. ClickStart > Run.
    2. Type dxdiag in the Open field, and click OK.

Note: If a Windows dialog box is shown, asking you to verify your drivers, you can safely click No and continue. The DirectX Diagnostic Tool dialog box opens. Allow the program to finish loading.

    1. Locate Operating System in System Information: In 64-bit XP, the value is, for example, Microsoft Windows XP 64-bit Edition.
    2. Locate Processor in System Information: In 64-bit XP, the value is either Itanium or Itanium2.
 
06.   How can I check which version of the Windows operating system I have?
   

To check the version of your Windows operating system, do as follows:

  1. Click the Startbutton.
  2. Select Control Panel.
  3. Select the Performance and Maintenance category.
    Note: This step may not be necessary in all computers.
  4. Double-click System. The System Properties window opens.
  5. On the General tab, you can see the version of your Windows operating system.
 
07.   Is the F-Secure PC Protection available for Apple Macintosh?
    No. The product is only available for Microsoft Windows (workstation) operating systems.
 
08.   What kind of computer do I need for using the F-Secure PC Protection?
   

Your computer must meet the following requirements:

  • Processor:
    • On Windows Vista: Capable of running Windows Vista 32-bit (Intel Pentium 4 2 GHz or higher recommended).
    • On Windows XP/2000: Intel Pentium III 600 Mhz or higher (Intel Pentium III 1 GHz or higher recommended).
  • Operating system:
    • Windows Vista 32-bit and 64-bit: Starter, Home Basic, Home Premium, Business, Ultimate, Enterprise.
    • Windows XP Home/Professional/Media Center Edition (Service Pack 2 required for full functionality).
    • Windows 2000 Professional SP4 and newer (Update Rollup 1 recommended).
  • Memory:
    • On Windows Vista: 512 MB of RAM (1 GB or more recommended).
    • On Windows XP/2000: 256 MB of RAM (512 MB of RAM or more recommended).
  • Disk space: 600 MB free hard disk space (800 MB recommended).
  • Display:
    • On Windows Vista: 16 bit or more (65000 colors).
    • On Windows XP/2000: 8 bit, 256 colors (16 bit, 65000 colors, or more recommended).
  • Internet connection: An Internet connection is required to validate your subscription and receive updates.
  • Browser:
    • On Windows Vista: Internet Explorer 7.0 or newer.
    • On Windows XP/2000: Internet Explorer 5.0 (Internet Explorer 6.0 or newer recommended).
 
09.   How can I check if my computer meets the system requirements for the F-Secure PC Protection?
   

To check your system properties in Microsoft Windows:

  1. Click Start.
  2. Select Control Panel.
  3. Double-click System.

A new window opens showing the most important properties of your computer, such as operating system version, processor information and the amount of memory (RAM).
 
10.   How do I remove conflicting security programs manually?
   

During the installation, conflicting security programs, such as other antivirus or firewall programs are removed automatically. If they cannot be removed, you are asked to remove the programs manually through Windows Control Panel:

  1. Click Start.
  2. Select Control Panel.
  3. Double-click Add or Remove Programs. A list of programs installed on your computer is shown.
  4. Select the program to remove and click Remove. The antivirus programs may have several related components. Repeat this step to uninstall all. (Related components have the same product name.)
  5. Restart your computer.