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SECURITY CENTER   FAQ | Online Game | ISP Registration     FAQ   Before installation 01.   Does the F-Secure PC Protection work with other antivirus or firewall products installed on my computer?       02.   Are two antivirus programs better than one?       03.   Is the F-Secure PC Protection compatible with Windows XP SP2 or SP3 Security Center and the internal firewall of the operating system?       04.   Which operating systems does the F-Secure PC Protection support?       05.   How do I know if my computer has a 32-bit or a 64-bit version of Windows XP?       06.   How can I check which version of the Windows operating system I have?       07.   Is the F-Secure PC Protection available for Apple Macintosh?       08.   What kind of computer do I need for using the F-Secure PC Protection?       09.   How can I check if my computer meets the system requirements for the F-Secure PC Protection?       10.   How do I remove conflicting security programs manually?       Installation 01.   Why is the first F-Secure PC Protection installation package so large?       02.   How do I install the F-Secure PC Protection?     03.   Can I install the F-Secure PC Protection on top of the existing version or on top of an evaluation version?       04.   I have the F-Secure PC Protection installed, and I purchased the F-Secure PC Protection on a CD. I entered my new product subscription key to activate my new subscription, but the reinstallation does not start. What should I do?       05.   How do I know that the F-Secure PC Protection is properly installed and running?       06.   I installed or upgraded the F-Secure PC Protection but cannot see the product icon on the system tray. What should I do?       07.   Why does my computer appear to be slower than before the installation?       08.   After installing the F-Secure PC Protection, I have no access to the Internet or my e-mail. What can I do?       09.   After I installed the F-Secure PC Protection and restarted, the computer seems to freeze and does not react. What can I do?       10.   How do I uninstall the F-Secure PC Protection?       Subscription and registration 01.   I have registered my subscription of the F-Secure PC Protection but cannot install it. Why?       02.   I have a shared Internet connection. Can I use the F-Secure PC Protection on all the computers?       03.   Can I give a copy of the software to a friend?       04.   I formatted my hard drive. Do I need to register the F-Secure PC Protection again?       05.   Can I install the product on several computers or partitions?       06.   My subscription is already registered. How can I transfer my subscription to another computer?       07.   How can I register a full version of the F-Secure PC Protection on top of an evaluation version?       General use 01.   I am experiencing technical difficulties with the F-Secure PC Protection. How can I proceed?       02.   What can I do if the F-Secure PC Protection icon is missing from the Windows system tray?       03.   I am using Digital Subscriber Line (DSL) in Austria and my connection no longer works when the F-Secure PC Protection is turned on. What can I do?       04.   How can I create and send an FSDIAG file?       Viruses 01.   Should I manually scan my hard disks daily?       02.   The product shows that the virus defnitions are out of date. What can I do?       03.   Why are not all malware listed in the F-Secure virus descriptions database?       04.   I have received an e-mail message about a virus. The message says that the virus is dangerous. What should I do?       05.   I started a manual scan but it is very slow, or does not finish at all. What should I do?       06.   How can I exclude a file or folder from Real-time Scanning?       07.   How can I exclude a file from Manual Scanning?       08.   How to clean an infected System Volume Information folder or a System Restore folder?       Spyware 01.   What is spyware?       02.   Is my computer protected against spyware with the F-Secure PC Protection?       03.   An application stopped working after I removed spyware from my computer. What can I do?       04.   Every time I scan my computer, I find a lot of spyware. Why?       05.   Why does Thunderbird freeze when sending and receiving e-mail?       Internet Shield and firewall 01.   What is Internet Shield?       02.   Can I use the Windows XP firewall with the F-Secure PC Protection?       03.   In Internet Shield, what is the difference between the security levels and firewall rules?       04.   How do I change the security level in the F-Secure PC Protection?       05.   How do I add new firewall rules to Internet Shield?       06.   Start Creating a Rule       07.   Select the IP Addresses       08.   How can you define an IP subnet       09.   Select the Services and Direction       10.   Select Alerting Options       11.   Check and Accept the Rule       12.   When do I have to create a new firewall service for a rule?       13.   How can I create a rule using a service that is not listed?       14.   How do I change the firewall rules of Internet Shield?       15.   How can I open a port through the firewall?       16.   Why is my FTP software not working after I installed the F-Secure PC Protection?       17.   I have a home office or home network. How can I get two computers to see each other's files?       18.   Does Internet Relay Chat (IRC) work with the F-Secure PC Protection?       19.   I used to play network games or use peer-to-peer software on the Internet before I installed the F-Secure PC Protection. Now these applications do not work anymore. What can I do?       20.   Can I use a digital TV card with the F-Secure PC Protection?       21.   How do I allow all network traffic temporarily?       22.   What is firewall packet logging and how can I use it?       Spam Control and e-mail 01.   How can I make sure that messages from a specific e-mail address are not considered spam?       02.   How do I block spam from a specific e-mail address?       03.   How do I change the allowed and blocked senders?       04.   Can I import addresses from the second Outlook account to the Spam Control list?       Parental Control 01.   How do Parental Control profiles work?       02.   Why do I need the Parental Control password?       03.   How do I allow web pages for small children?       04.   How can I turn off Parental Control temporarily?       05.   I have forgotten my Parental Control password. How can I access the F-Secure PC Protection settings?       06.   The Parental Control Time Lock is blocking the connection to the Internet. What can I do?       07.   I created a Small Child profile and now Parental Control prevents me from accessing the Internet. What can I do?       Automatic updates 01.   Is the F-Secure PC Protection really updated automatically?       02.   Why do F-Secure PC Protection updates take so long to download?       03.   How do I know that I have the latest updates?       04.   How can I check that my computer is protected and that automatic updates are working?