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SECURITY CENTER
 
FAQ | Online Game | ISP Registration
 
 
FAQ

 
Installation
01.   Why is the first F-Secure PC Protection installation package so large?
    The first package downloads a lot of files from the Internet, for example all the virus definitions. The next updates are significantly smaller.
 
02.   How do I install the F-Secure PC Protection?
   

To install the product, you need the following:

  • The product CD or a downloaded version of the product.
  • A valid product subscription key.
  • An Internet connection.

Note: If you are using Windows 2000, Windows XP or Vista, and have more than one account, you have to log in as an administrator before the installation.

When you start the installation, you can select how you want to install the product on your computer. You can use either automatic installation or step-by-step installation. If you select the automatic installation, the product is installed automatically. If you select the step-by-step installation, you are asked to make selections during the installation.

This product cannot be installed on a computer that uses other antivirus or firewall products. Please uninstall them before installing the product.

  1. To install the downloaded product step by step:
    1. When you purchase the product online, you receive an e-mail message, which contains the download and installation instructions, and your unique product subscription key.
    2. Follow the instructions and download the software package to your computer.
    3. Double-click the package icon to run the installation wizard and follow the instructions on your screen.
    4. When asked, enter you subscription key (xxxx-xxxx-xxxx-xxxx-xxxx).
  2. To install the product from the CD:
    1. When you insert the CD, the installation should launch automatically. If it does not, browse to the root folder of the CD and double-click autorun.exe or installer (.exe) file to start the installation.
    2. Follow the instructions in the installation wizard.
When asked, enter your subscription key (xxxx-xxxx-xxxx-xxxx-xxxx). Your subscription key is printed on the back cover of the user guide included with the product CD.
 
03.   Can I install the F-Secure PC Protection on top of the existing version or on top of an evaluation version?
   

Yes. If you are using an evaluation version of the product, you can upgrade to a full commercial version. You can do this as follows:

  1. Purchase a full commercial version of the product. You receive the product subscription key with the product.
  2. To open the product, double-click the product icon at the bottom right corner of your screen.
  3. Click Advanced.
  4. Select General > My Subscription.
  5. Click Change Key.
  6. Enter your new product subscription key.
  7. Click Register. After the new subscription key has been registered successfully, you can see the new subscription validity date on the My Subscription page.

If you would like to upgrade your current version to a version with other or additional features, you need to purchase a new product subscription with a new subscription key.
 
04.   I have the F-Secure PC Protection installed, and I purchased the F-Secure PC Protection on a CD. I entered my new product subscription key to activate my new subscription, but the reinstallation does not start. What should I do?
    To change your F-Secure PC Protection installation to F-Secure PC Protection installation, you need to reinstall the product from the CD. During the installation, enter the F-Secure PC Protection subscription key.
 
05.   How do I know that the F-Secure PC Protection is properly installed and running?
   

Check the product icon on your Windows system tray, at the bottom right corner of your screen.


Status icons and their meanings:
Icon

Status

What to Do



D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon.gif

The product is working properly. Your computer is protected.

You can use your computer normally.



D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\systray_icon_download_progress.gif

Download in progress. Your computer will be protected as soon as the download is complete.

This icon is shown, for example, when virus and spyware definitions or security levels are being downloaded. Wait until the download is complete.



D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon_errorstate.gif

Error state. An error has occurred.

Place your mouse pointer over the D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon_errorstate.gificon to see the reason for the error. If necessary, restart your computer.



D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon_warning.gif

Warning. A protection feature, for example Real-time Scanning, is turned off or your virus and spyware definitions are out of date. Your computer is not fully protected.

Place your mouse pointer over the D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon_warning.gificon to see the status tooltip. You may see this icon, for example, if you are defragmenting your hard drive, because some system functions cause all downloads to be suspended. Turn on the feature that is currently turned off, or check for updates.



D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\systray_icon_critical_warning.gif

Critical warning state (flashing icon).

This icon is shown when the virus and spyware definitions have not been updated lately. Update the virus and spyware definitions immediately.



D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon_unloaded.gif

Unloaded. The product is unloaded from the memory of your computer. Your computer is not protected.

Right-click the D:\svn\wincore_rearrange\trunk\output\html2rtf\xhtml\_incremental\psc8\pictures\f_icon_unloaded.gificon and select Reload to activate the product.

No icon

The product is not installed or there was an error that prevented starting the product.

Restart your computer. If the icon does not appear, re-install the product.
 
06.   I installed or upgraded the F-Secure PC Protection but cannot see the product icon on the system tray. What should I do?
   

You can try the following:

  1. In Windows XP, icons may be hidden. Click the arrow button on the Windows system tray (next to the clock) to see the hidden icons.
  2. Open Task Manager. Check that the fsm32 process is visible.
  3. If the process is visible, use the Diagnostic Utility tool for generating an fsdiag file. Send the file to our technical support.
  4. If the process is not visible, try to install the product again.
 
07.   Why does my computer appear to be slower than before the installation?
    The F-Secure PC Protection needs some free resources on your computer. This may slow down your computer a bit. However, using the product will not affect your everyday computer use.
 
08.   After installing the F-Secure PC Protection, I have no access to the Internet or my e-mail. What can I do?
   

You may have denied your web browser's network connections. To open the product, double-click the product icon at the bottom right corner of your screen.

To check that the network connections are allowed for your browser:

  1. Click the Internet Shield tab.
  2. Click Advanced.
  3. Select Internet Shield > Application Control.
  4. Click the Applications tab. You can view a list of denied or allowed applications.
  5. Locate the browser that you are using. For example, if you use Internet Explorer, locate iexplore.exe.
  6. Check that the connections are allowed for your browser.
 
09.   After I installed the F-Secure PC Protection and restarted, the computer seems to freeze and does not react. What can I do?
   

The product downloads a lot of files after the installation, which may cause your computer to freeze. Please wait for a while.

If this does not help, it may be that you installed the product on top of an existing antivirus or firewall product, which was not automatically removed during the installation. In this case, you have to start the computer in Safe Mode and remove the old products manually. To do this:

  1. Restart the computer.
  2. After a few seconds, the computer asks you whether or not to go into the booting options by pressing a function button.
  3. When your computer opens in Safe Mode, uninstall the old antivirus product or firewall, or both.
  4. To do this, select Start.
  5. Select Control Panel.
  6. Double-click Add or Remove Programs and remove the old products.
 
10.   How do I uninstall the F-Secure PC Protection?
   

To uninstall the product, do the following:

  1. Click Start.
  2. Select Control Panel.
  3. Double-click Add or Remove Programs.
  4. Locate your F-Secure PC Protection, and click Change/Remove.
  5. When you are asked to restart your computer, restart it.