Contents
Chapter 5: About Restoring Files
In the event of a catastrophic computer failure or loss, you might need to restore backed up files from Mozy's online
site. There are four methods for performing a file restore:
Option Description
The Restore tab Allows you to restore files from the Configuration window.
Allows you to restore files from a virtual drive using either the Explorer window or the My Computer
window.
Virtual Drive
Allows you to restore files from the file explorer window or My Computer window by right-clicking in the
window and selecting the files to restore.
Right-click restores
Web restores Allows you to download or order DVDs of your files from the Mozy Web site.
The Restore tab does not appear until after the first backup has taken place. Alternately, you can click Restore Files
in the Status window.
The Restore Files button in the Status window follows a specific hierarchy:
1. If available, the Restore tab in the MozyHome Configuration window opens.
2. If not, the MozyHome Virtual Drive in My Computer opens.
3. If neither of those options is available, the MozyHome Web Restore window opens in a browser.
Mozy restores your files to their original location on your hard drive.
Important: You cannot perform a restore when the machine is in the process of a backup.
The following topics are available:
Topics:
• Performing a Restore Using the Restore Tab
• Using the MozyHome Virtual Drive
• Right-Click Restores
• Restoring from the Web
Performing a Restore Using the Restore Tab
You can restore files from the MozyHome Configuration window.
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Figure 26: Restore Tab
1. Double-click the MozyHome icon in the Windows system tray, then click Restore to open the Restore tab.
(You can also right-click the MozyHome icon, then click Restore in the context menu.)
2. In the left panel, select the backup set from which you want to restore files.
3. In the right panel, select the file or files you want to restore.
4. Click Browse to select the destination folder for your restored files.
a) When the Browse window appears, navigate to the desired folder.
b) Alternately, create a new folder by clicking Make New Folder, then specify the name of the new folder
in the appropriate field.
c) Click OK to return to the Configuration window.
5. Select whether you want to overwrite existing files or rename files if they already exist.
6. Click Restore Files.
The Status window appears with the restoration progress.
Figure 27: Status Window
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Using the MozyHome Virtual Drive
1. To access the My Computer window:
• Use either the Start menu or your desktop icon to navigate to My Computer (Computer for Vista users)
• Right-click on the Start button, click Explore , then click My Computer (Computer for Vista users).
2. When the file listing appears, select MozyHome Remote Backup.
3. Navigate to the folders and files you want to restore.
You might need to select from a number of different dates and times of backed up files.
4. Select the most recent or the specific files you require.
5. Right-click on the folder or file and select Restore from the drop-down menu.
6. (Conditional) If, in the case of a corrupted file, a file by that name exists on your local drive, either overwrite
or rename the file when prompted by MozyHome.
If you know the file is corrupted and would like to overwrite the file, click Overwrite . If you are unsure,
click Rename and rename the file. Be sure to keep track of the new file you created.
The Status window shows you the progress of your file restore.
Right-Click Restores
The right-click restore allows you to right-click in a Windows Explorer window or My Computer window and
select the files to restore. The right-click restore is the simplest and most efficient way for Windows users to
perform a restore for a small number of files in the event of accidental loss, deletion, or corruption.
1. To access the My Computer window:
• Use either the Start menu or your desktop icon to navigate to My Computer (Computer for Vista users).
• Right-click on the Start button, click Explore , then click My Computer (Computer for Vista users).
2. Navigate to the folder you want to restore the file or folder to.
3. Select one of the following options:
• To restore all files and folders in the folder, right-click an open space in the Windows Explorer window
or My Computer window, then click Restore Files in Folder .
• To restore an older version of a file, right-click the file, then click Restore Previous Version.
4. Select the file versions you want to restore from the list of versions, then right-click the selected files or
folders.
5. Select one of the following options:
• To restore the files or folders to the same location click Restore.
• To restore the files or folders to a new location, click Restore to.
6. (Conditional) If you clicked Restore, and the file already exists, you must select whether you want to
Overwrite, Rename, or Cancel the restore.
• If the file or folder you are restoring was not in the same location, the file is simply restored.
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Restoring Files
• If you clicked Restore to, the Restore File As window displays.
7. Browse to the location where you want to save the file, then in the File name field, type a name for the file.
8. Click Save.
Restoring from the Web
When you perform a Web restore, your restored files are only available to download for 7 days. Once those 7
days expire, the files are no longer available for download. Additionally, once you download the files the first
time, they are no longer available for download. Once your restore request has expired, you can peform another
restore request.
When you restore files from the Web, you have the option of downloading the files or paying to have the restored
files copied to DVDs and shipped to you.
1. In your browser's address bar, type https://mozy.com/login, then press Enter.
2. Click My Computers.
3. Click Search / List Machines.
4. Click the name of the computer from which you want to restore files.
5. Click Restore Files.
6. From the Restore Options page, click Choose Files To Restore.
You have the option of selecting files and folders to restore in two different ways:
• Restoring Files from the Web Using the File System on page 38
• Restoring Files from the Web Using Backup Sets on page 39
Restoring Files from the Web Using the File System
When you restore files using the file system view, you have to select files and folders to restore according to
how they are arranged on your hard drive.
1. In the drop-down menus in the top-right corner of the page, select the date and time that correspond to the
backup you want to restore.
2. Click the folder containing the files you want to restore.
3. Select or deselect individual files, if necessary.
• To select all the files, click the checked check box above the top of the file list.
• To deselect all the files, click the empty check box above the top of the file list.
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Restoring Files
Figure 28: Selecting Files
4. Click Continue.
5. Select between the free Web download of your restored content or a DVD version that can be sent to you
via FedEx.
Note: The second option includes a processing and shipping cost.
After you click Restore Files, an email is sent to you letting you know that your restore is complete. Depending
upon how many files you have to restore, it make take significant amount of time for you to receive the email.
If you selected Web Restore , your email includes a link to use when retrieving your restored information. Your
files will be available for download for 7 days.
For information on downloading the restored files, see Downloading Restored Files on page 40.
Restoring Files from the Web Using Backup Sets
When you restore files using backup sets, you can select files to restore according to the file type. For example,
you could restore all word processing files at once.
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Restoring Files
Figure 29: Selecting Backup Sets
1. In the drop-down menus, select the date and time that correspond to the backup you want to restore.
2. Select the backup set you want to restore.
3. (Conditional) Select or deselect individual files, if necessary.
• To select all the files, click the checked check box above the top of the file list.
• To deselect all the files, click the empty check box above the top of the file list.
4. Click Continue to start the restore process.
5. Select between the free Web download of your restored content or a DVD version that can be sent to you
via FedEx.
Note: The second option includes a processing and shipping cost.
After you click Restore Files , an email is sent to you letting you know that your restore is complete. Depending
upon how many files you have to restore, it make take significant amount of time for you to receive the email.
If you selected Web Restore , your email includes a link to use when retrieving your restored information. Your
files will be available for download for 7 days.
For information on downloading the restored files, see Downloading Restored Files on page 40.
Downloading Restored Files
Before you download the restore request, it is suggested you use a download manager, such as the one included
with Firefox, if you are downloading a large restore request.
1. Click (or copy and paste) the link from your restore email into your Web browser.
2. If required, log in using your user name and password.
3. Click Download.
4. When the pop-up window appears, you may either open the file immediately then save it, or save it right
away to disk (recommended).
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Note: If you selected to use your own encryption key, the files are encrypted. If this is the case, it is not
recommended that you open the file. You will need to decrypt the files before you can view your files.
See Decrypting Restored Files Using Your Own Private Key on page 41 for information on how to decrypt
your data. If you used Mozy encryption, you are safe to open your files.
Decrypting Restored Files Using Your Own Private Key
If you opted to use your own private key during registration, you must either have the saved key file from when
you installed the program or remember the password you used.
To decrypt files:
1. Log in at https://mozy.com/login.
2. Click Download Mozy.
3. Click the Crypto Utility link to download the crypto utility.
4. Save the file to a location you will remember later (such as your Desktop).
5. Right-click on the Crypto Utility file, then click Run as administrator to run the program.
Figure 30: Crypto Utility
6. Select from one of the following key options, then click OK.
Option Description
Enter Key Enter the password phrase you used to create your personal key.
Import Key Specify the location of the key you saved locally during the installation.
7. In the Source Folder, specify the folder where you saved your downloaded files.
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Restoring Files
Figure 31: File Locations
8. Specify the folder where you want to place the decrypted files in to the Destination Folder field.
The Source and Destination folders cannot be in the same path.
9. Click Decrypt to decrypt the files.
The files are decrypted to the specified destination folder.
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